When can I expect the delivery of my order?
Nooreva takes up to 2 business days to process an order and product is delivered within the standard delivery time of 5 to 7 days, once the order is successfully placed on our website and the confirmation message regarding the same has been received by the customer.
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How do I know my order has been handled?
Customers will receive an update regarding the order either through an email on the registered email id or a message on the registered mobile number as soon as the order is handled.
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How can I track my order?
Once the order is dispatched, a shipping confirmation message along with the tracking id is sent on the registered email id and phone number of the customers, the same tracking id can be used to track the order.
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Payment has been deducted from my account but no update regarding the order has been received, what should I do?
In such a case you do not need to worry and simply send a screenshot of the payment that has been successfully made and mail it to info@nooreva.com after which our support team shall get in touch within 24hrs.
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Is my personal information safe?
Nooreva takes pride in keeping the personal information of all its customers strictly confidential and is used only by Nooreva for the purpose of understanding the preferences of its customers better.
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What are the payment options available at Nooreva?
Nooreva provides Wide payment options such as cash on delivery, debit/credit card payment, net banking, EMI, Pay Later and payment through wallets and UPI such as Paytm, Phonepe, Google pay for its customers, payment method can be selected as per the convenience of the customer.
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How do I cancel my order?
If a customer wishes to cancel an order, Follow the following stepsÂ
- login to your Account from My Account Section.
- Click On My Orders.
- Select the Product you want to cancel.
- Click On Cancel Order.
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When will I receive my refund against my cancel order?
Refund against a canceled order shall be processed within 3-5 working days from the date of cancellation.
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