Nooreva agrees to repair your product at own cost, if the product is purchased from Nooreva Website or other E-Commerce Platforms and have a manufacturing defect either on arrival or during the warranty term specified for the relevant product in the warranty guidelines (given in warranty guidelines page link), commencing from the date of purchase. If the Nooreva product is purchased from any other platform such as amazon, flipkart, etc. than it is advisable to the customers to connect with the platform directly once, but if you are not satisfied there then you can contact us on support@nooreva.com or call us on +917733810025.

We provide only repair/replacement service in such case if the product is under warranty; for which you have to courier the product to our address and you have to bear one side courier expenses as we don’t provide door step services and we will send the repaired/replaced product to your address at our expenses. Repair/replace can be done only one time for any Nooreva product (Purchases either from website or any platform). If a product is shown as “24 hours Replacement” then it is eligible for Repair/replace only. You should see this on the product page: Products with “24 hours Replacement” are eligible for repair within 48-72 hours of delivery, in the unlikely event that the product received is damaged. Once the product is received by us and found to be intact with all the accessories originally sent, we will initiate a repair of that product or issue full store credit so that you may “exchange” and buy another product from our website. Ineligible products for “Repair / Post Sales Service”: • Products that are received in a damaged condition and are brought to our notice beyond 24 hours of delivery. • If you have mishandled the product or not used it as directed by the brand in which causes the product to be damaged.